Here are some questions our customers always asked. We placed them here for your reference. Any other questions, welcome to leave us a message in the bottom of this page.
- Q. It is my first time to purchase from China, I don’t know what to do.
A. That’s OK. What you need to do is wait the shipping company to inform you to do the customs and then get the cargo.
- Q. Do you provide OEM service?
A. Yes, we are factory accept OEM service.
- Q. How can I get your Company?
A. You can come to visit our factory by plane or by high-Speed Rail Way.
- Q. How about your warranty, and what if our equipment have problem after one year?
A. Our free warranty is one year, we can also offer the installation service after one year(not free).
- Q. Can you delivery on time?
A. We have our special reward system, it will prompt the workers to ensure delivery on time.
- Q. Can I just order one set?
A. Of course, one set is ok.
- Q. What’s the certificate you have?
A. The certificates we can provide are ISO9001, SGS, BV, TUV, CIQ, CE, china manufacture license of special equipment and china installation.
- Q. How to install them?
A. We provide detailed installation drawing and videos freely. Dispatch engineer and workers to your place if you need.
- Q. Can you make design for me if I want to set up a park?
A. Of course. It’s convenient to provide you design drawing according to your park area. Besides equipment also can be customized according to your needs.